Refund Policy

At DimeTech Agency, we strive to ensure every client is satisfied with our work. However, because our services involve customized labor and creative expertise, we have established the following refund policy.

Project deposits (usually 50% of the total quote) secure your place in our production schedule. Deposits are refundable in full if a cancellation request is received within 48 hours of payment, provided work has not yet commenced.

Once the discovery phase or project setup has begun, deposits are non-refundable as they cover the time allocated to your project.

For projects billed in milestones, fees paid for completed milestones are non-refundable. If a project is cancelled mid-milestone, the client is responsible for paying for the work completed up to the point of cancellation.

Refunds for incomplete work are calculated based on the percentage of the milestone finished, at our discretion.

Monthly retainers for marketing or maintenance can be cancelled with 14 days' written notice prior to the next billing cycle.

Refunds are not provided for partial months or for months where the work has already been performed or the hours allocated.

Certain costs are strictly non-refundable: these include fees for third-party software, Shopify apps, themes purchased on your behalf, domain registrations, and advertising spend (e.g., Meta or Google Ads).

If you are unhappy with the quality of our work, we commit to a 'Correction Phase' where we will make reasonable adjustments within the original project scope to meet the agreed-upon standards.

To request a refund, please send an email to dimetechacademy@gmail.com with your invoice number and a detailed explanation of the reason for your request.

Approved refunds are processed within 10-14 business days. The funds will be returned via the original payment method used.

We encourage clients to contact us directly to resolve any issues. Initiating a chargeback without first attempting to resolve the matter with us is considered a breach of our Terms of Service and may result in the immediate termination of services.

DimeTech Agency reserves the right to terminate a project if the client breaches our Terms of Service. In such cases, no refund will be issued for work completed or deposits paid.

We reserve the right to modify this refund policy at any time. Changes will apply to all contracts entered into after the date of the update.

For questions regarding refunds or billing, please contact our accounts team at dimetechacademy@gmail.com.