Terms of Service

By engaging DimeTech Agency for design, development, marketing, or optimization services, you agree to these Terms of Service. These terms constitute a legally binding agreement between you (the Client) and DimeTech Agency.

Where a specific signed proposal or Statement of Work (SOW) conflicts with these terms, the terms of that proposal shall take precedence for that specific engagement.

DimeTech Agency provides specialized e-commerce services including Shopify store development, UI/UX design, conversion rate optimization (CRO), and digital marketing strategy.

Each project is defined by a written scope listing specific deliverables and milestones. Any work requested outside of this scope will be treated as a 'Change Request' and quoted separately before any additional work commences.

Projects typically require a non-refundable deposit (usually 50%) before work begins. Remaining balances are billed upon reaching agreed-upon milestones or prior to final hand-over.

Monthly retainers and recurring services are billed in advance on a 30-day cycle. All invoices are payable within 7 days of issue. We reserve the right to pause work on any accounts with overdue balances.

We provide estimated timelines for all deliverables. These timelines are good-faith estimates and not absolute deadlines. Timelines are heavily dependent on the Client's timely provision of feedback, assets, and approvals.

Delays in Client responses or asset delivery will result in an automatic shift of the delivery dates. We are not liable for missed deadlines caused by Client-side delays.

Clients must provide all necessary brand assets, product data, copy, and access credentials (e.g., Shopify collaborator access) in a timely manner.

It is the Client's responsibility to ensure they have the legal right to use all content (images, text, trademarks) provided to us. We assume no liability for copyright infringements related to Client-provided materials.

Upon receipt of full payment, DimeTech Agency transfers ownership of the final unique deliverables (custom code, graphics, and designs) to the Client.

We retain ownership of our underlying methodologies, pre-existing code libraries, frameworks, and tools used to create the deliverables. We also reserve the right to showcase the completed project in our portfolio and marketing materials unless a specific NDA prevents it.

Both parties agree to treat all non-public information, including business strategies, technical data, and financial information, as strictly confidential.

This obligation extends beyond the duration of the project. Confidential information will not be disclosed to any third party without prior written consent, except as required by law.

Our services often involve the integration of third-party platforms (Shopify), apps, and tools. These services are governed by their own terms and conditions.

DimeTech Agency is not responsible for any changes, downtime, or pricing updates made by these third-party providers. Any fees for third-party apps or subscriptions are the sole responsibility of the Client.

We warrant that our services will be performed in a professional and workmanlike manner. However, we do not warrant that the website or services will be completely error-free or uninterrupted.

The Client represents that they have the authority to enter into this agreement and that their business practices comply with all applicable laws and regulations.

To the maximum extent permitted by law, DimeTech Agency shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, revenue, or data.

Our total cumulative liability for any claim arising out of or related to our services is limited to the total amount of fees paid by the Client to us for the specific project giving rise to the claim.

The Client agrees to indemnify and hold harmless DimeTech Agency from any claims, damages, or expenses (including legal fees) arising from the Client's use of the deliverables or any breach of these terms.

These terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the jurisdiction where DimeTech Agency is headquartered, without regard to conflict of law principles.

We reserve the right to update these Terms of Service at any time. Significant changes will be communicated via email or a notice on our website. Continued use of our services after such changes constitutes acceptance of the new terms.

If you have any questions regarding these Terms of Service, please contact us via email at dimetechacademy@gmail.com or through our contact page.